FAQ

1. How can I place an order with you?

a) On our Website

  1. We highly encourage ordering directly from our website as all orders are automatically received through our system.
  2. You can make payment with ease using Online Banking (FPX) or using Credit Card through our secured 3rd party Payment Gateways.
  3. You don't need to send us your payment receipt after purchase.
  4. You can track your orders directly on the website.
  5. Enjoy more members benefits!

 

How do I place an order from the website?

  1. Register as a member (click here).
  2. Browse through our collections.
  3. Once you have found the item you want, click on the ADD TO CART button.
  4. Then click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’.
  5. If you’re happy with the items in your shopping cart, click ‘PROCEED TO CHECKOUT’ to complete your order. You may use your coupon code if you have one.

 

b) Through Whatsapp

  1. If you prefer to make a direct purchase with us, do Whatsapp us at (+6) 017 – 399 6933.
  2. We will send you the details required to process your order (product, delivery address etc).
  3. After making the payment, you will need to Whatsapp us the payment receipt for your order.
  4. We will notify you once the items have been shipped out.

 

2. Additional Note

  1. Placing an item into your cart does not mean that it has been reserved for you. Until you have proceed to check out and payment has been made, that item will be available for other buyers to purchase (Please note that most items have limited stocks, therefore the item could have run out before you proceed to checkout).

1. What payment methods can I use to place my order?

You may use these payment methods:

 

a) Billplz - for Direct Online Transfer via FPX Internet Banking.

  1. Maybank2u.
  2. CIMB Clicks.
  3. RHB Now.
  4. Hong Leong Connect.
  5. Other banks...

 

b) Paypal - for Debit, Visa & Mastercard.

 

c) Direct Bank Deposit.

If you perform direct bank deposit, you will need to send us your payment receipt for us to process your order.

 

2. There was a problem with my payment and my order status is Pending. What do I do?

Kindly contact us immediately via email or Whatsapp and we will help to cancel your order. You may place a new order after that.

1. Where do you ship to?

We currently ship within Malaysia only. However, we will be expanding our delivery to other countries very soon.

 

2. How much does shipping cost?

We offer free shipping to anywhere in Malaysia for purchases above RM250. For orders below RM250, standard shipping rates apply (amount will be shown at checkout).

 

3. How long does delivery take?

Delivery is within 1 to 7 working days.

 

4. How do I track my order?

Once we have shipped your item, the tracking code will be updated in your member's area. However, you can track your order using the Order ID on the website without logging into your account (your Order ID can be found in your confirmation email when you made the order).

 

5. I received an incorrect / faulty item. What do I do?

We truly apologize for that. Kindly contact us as soon as possible via email or WhatsApp and we will get in sorted out immediately.

What is your returns policy?

  1. Returns are accepted if returned within 14 days of receipt in exchange for another item with the same or less value of the purchased price. Only items that are unworn unaltered, unwashed and in its original packaging with label still attached can be returned/exchanged.
  2. Please note that headscarves (including inners) are non-returnable.
  3. We reserve the right not to allow the return of products at our own discretion.

 

 

For more information, or to arrange for return, kindly WhatsApp us at +6017-399 6933.